As we solely deal in furniture manually made by craftsmen, at times defects or damages - due to human error or international voyage - do creep into the processes in spite of our best quality control practices.
In such a scenario, kindly forward us a brief write up and pictures of each damaged / defective product. We will evaluate your request, professionally, on a case to case basis and depending on the outcome; we are happy to offer you free replacement or agreed discount in your next shipment.
Please note, as we are NOT storing the products locally, we are sorry to inform you that we are unable to accept returns back to us. Once the defect is evaluated and replacement / discount agreed, you are free to sell the product to partly recover / salvage the value to offset part of your admin cost.
Where the supply of your order is delayed or prevented for reasons beyond our control (for example, few products take longer processing time, delays at custom clearance / shipping lines or higher than anticipated demand during peak season) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.